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Marketing to potential Medicare members is much more costly than to try to keep the members your health plan already has. You can rise above your competitors by gaining member loyalty.

A great example is the story of Florence. Florence had qualified for a Medicare Savings Program. She was going to be able to save $100 a month in Medicare Part B premium. She was told this would no longer be deducted from her social security check. Each check she received had the premium deducted check after check. No one could tell her why this error was occurring.

Because Florence’s health plan was contracted with Altegra Health. The recertification management department was able to investigate the problem and discover that it was actually a simple problem of the name on her social security card not matching the records her state Medicaid office had. This was fixed and she was able to get the money that had incorrectly been deducted reimbursed and start getting the correct amount of Social Security each month

Florence feels very loyal to her health plan because she knows that they are looking out for her health wise and financially. She thinks of how she was helped each month when she gets that check. Happy members are more likely to continue to renew there health plan year after year and not shop around because they know they will get the help they need when they need it.

Personal advocates at Altegra Health are able to develop a relationship with health plan members and educate them on social programs that are available to them. They are able to connect them, assist in qualification and follow up.

Member testimonials convey what personal outreach means to them.

Creating a complete wellness program that increases member retention, health plans not only treat their members mental, physical needs but financial as well.

Learn more about Member Retention. Go to Altegra Health and learn more about Medicare.